Shipping and return policies for Umlaut

Shipping Info
****important notice about international orders during COVID-19****

Australia Post are currently experiencing major delays due to COVID19. This is affecting domestic and international orders due to state and country border closures, and there are currently major customs clearance delays.

Austria, France, Mexico, Norway & Sweden are experiencing delays and we advise that you shoot us a quick email at umlautinfo@gmail.com and check the status of your country. Mail is SUSPENDED to Brazil and the Pacific Islands, at this stage. :(

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Orders are shipped via Australia Post eParcel. Please ensure your shipping address is entered correctly to ensure smooth delivery of your order.

We offer the following shipping methods:

Domestic Postage (within Australia):
Parcel Post (standard mail with tracking)

International Standard postage with tracking.

Return Policy
RETURNS & EXCHANGES
All returns, exchanges and refund requests must be made within 30 days of order ship date.

Vinyl records can only be returned if the item is defective or damaged.

Returns/Refunds:

You may return an item for a refund due to size/fit unsuitable, as long as the item is in original condition (not washed or worn, only tried on). Please note shipping charges will not be refunded.